Frequently Asked Questions

What is a 'Link' and how do I find it?

The link (also called 'url' or 'web address') is found at the top left of your browser. Links are extremely helpful when trying to show a part of a website to someone else, as you know that you are both looking at the same page.

The comments on my personal page have all disappeared! How do I get them back?

This is a known bug, and occurs when the database cannot be read when you are trying to view your comments. To get your comments back, just post another comment on your page.
How do I print out puzzles?

The print options are found on the top right of the page, just under the difficulty options.
How do I save and load games?

To save a game, just press the 'Save' button. The saved game is stored as a cookie on your computer - if you delete the cookies in your browser, then your saved games will be deleted.

To Load a game, first go to the same day/difficulty as the puzzle that you saved. Eg: If you pressed 'Save' for the Hard puzzle of 1/May/2007, when you come back (maybe days later), go to the Hard puzzle of 1/May/2007 again. Then press the 'Load' button, and your saved game will automatically load. You can choose different dates in the Archive section.
I found 2 solutions to a puzzle! How do I check this?

When solving puzzles from other sites or newspapers, occasionally the puzzles allow more than 1 solution. You can check to see if a sudoku puzzle is valid here. If the puzzle is invalid, then I'm sorry, but we can't really help. If you think that a puzzle on this site has more than 1 solution, then definitely send in the puzzle with the 2 solutions. Be sure to check it carefully though, as plenty of people have sent in alternate solutions and not one has been correct.
I can't play - The numbers are not appearing in the grid

99% of the time, this is because Javascript is turned off in your browser (the sudoku player needs javascript to work). If you are unsure how to turn Javascript on, then follow these instructions.
How do I become a supporting member?

We'd love to have you as a supporting member. You can find the full details - Becoming a supporting member.
Hey, you billed me without my permission! What's going on?

The sudoku supporting membership is a recurring subscription, and you will be automatically billed every 6 months.

From the membership signup page:
This is a recurring subscription, and you will be billed automatically every 6 months, so you don't have to worry about forgetting to pay & losing your ID. You can cancel your subscription at any time via paypal.com. Also, if you forget to cancel, and are billed, then we can give you a refund (contact us within 10 days of being billed).

If you would like to cancel your subscription:
  1. Login
  2. Click the 'Update Details link at the top right.
  3. Scroll to the bottom of the page and press the 'Cancel Subscription' button.
If you forgot to cancel your membership and get billed accidentally then just Send an Email and a refund will be given, no problem.
How do I check when my membership expires?

  1. Login.
  2. Click the 'Update Details link at the top right.
  3. The expiry date of your membership is listed just under your Email Address.